Shipping & Policies
We understand that you would rather be looking at our items or going straight to placing your order than reading through this page, but this page contains important information that you need to be aware of. Please note that by making a purchase from us, you are agreeing to and accepting these policies whether you have read the policies or not.
**Because of the VAT tax regulations that went into effect January 1, 2021, we can no longer sell our products to UK customers directly from our own website. However, you can purchase some of our items from our Etsy Shop**
**Please note that we no longer sell our products to Germany from this website.**
**THE USPS (United States Postal Service) SHIPPING COMPANY HAS CHANGED THEIR POLICY WHERE THEY MAY NOT PROVIDE ANY TRACKING INFORMATION FOR INTERNATIONAL SHIPMENTS OR THE ONLINE TRACKING INFORMATION IS SIGNIFICANTLY DELAYED FOR BOTH DOMESTIC AND INTERNATIONAL SHIPMENTS. PLEASE BE AWARE OF THIS WHEN SELECTING THE SHIPPING SERVICE FOR YOUR ORDER**
DURING THE CHECKOUT PROCESS
During our checkout process, all major credit cards as well as other payment options such as Apple Pay, Google Pay, Amazon Pay, Shop Pay and PayPal are accepted methods of payment. If you choose to use PayPal you will be redirected to PayPal's secure payment portal during the checkout process in order to enter your payment information directly into PayPal and then you will return to our website to complete and finalize your order.
Please enter your shipping information exactly as you would like it to appear on the shipping label, and with an English translation if appropriate. You can provide any additional information via the Contact Us form or in the order note box that is provided during checkout. Also, providing a contact phone number is highly recommended, especially for international orders in case the shipping company or your country's customs department needs to contact you. Make sure that you have made the appropriate arrangements to be able to receive the package as well as be sure that your shipping address can handle oversized packages and that you are aware of how oversized packages are handled at your location.
UNITED STATES DOMESTIC SHIPPING
We ship out of southern California, USA. We offer a variety of shipping options to allow you to choose the shipping carrier and desired delivery time that works best for you.
United States domestic shipping and handling rates are $3.00 for United States Postal Service (USPS) first class standard shipping, $5.95 for USPS Priority approximately 3 business day shipping, $25.00 for FedEx 2Day, and $50.00 for FedEx Standard Overnight.
As an appreciation for your patronage, we offer free standard shipping on U.S. domestic purchases totaling greater than or equal to $60.00 and free approximately 3-5 business day shipping on U.S. domestic purchases totaling greater than or equal to $100.00. Free shipping will be primarily through USPS or FedEx and will generally be at our discretion.
Signature confirmation may be required at the time of delivery and will generally be at our discretion. If you would like to confirm to have or waive the signature confirmation, please let us know in the order note section during the checkout process, and we will do our best to accommodate. For the FedEx 2Day® and FedEx Standard Overnight® shipping options, orders will ship out the next business day unless you contact us to confirm the possibility of same day shipping. A "business day" means Monday through Friday, excluding U.S. federal holidays. Please note that FedEx and UPS do not normally consider Saturday or Sunday a normal business shipping day.
We are in no way responsible for your package once the shipping company states that the package has been delivered or attempt at delivery has been made. Therefore, it is very important that you have made the appropriate arrangements to be able to receive the package, that you have entered your full and complete shipping address during checkout, that you are sure that your shipping address can handle oversized packages, and that you are aware of how oversized packages are handled at your location. We are also in no way responsible for any delays that the shipping company may experience during transport/shipping/delivery of your package.
INTERNATIONAL SHIPPING
In regards to international shipping, we strive to provide the ability for anyone who wants our items to be able to order and receive them. Due to an overwhelming amount of worldwide support, we have been able to greatly improve our international shipping rates and terms. The appropriate shipping rates for your country will be displayed during your specific checkout/order session.
In general, international shipping rates by FedEx or UPS is 25USD. In most cases, FedEx will be used as the international shipping method of choice. This shipping method provides reliable estimated shipping times and delivery as well as full tracking of the package to the point of delivery to you. There are certain countries where the shipping rate will cost more than 25USD due to FedEx and/or UPS policies. The appropriate and specific shipping rates to your country will be displayed during your individual checkout/order session.
For those customers who have requested a less expensive shipping option and for which the timing of delivery and the tracking of the package is not a priority, we are able to provide United States Postal Service (USPS) First Class International Shipping at 10USD to certain countries.
Please note that the USPS international shipping options do not typically provide a tracking number that tracks the package to the point of delivery to you, and may not provide accurate delivery estimates, especially when accounting for customs processing, etc. The tracking/customs number provided by the USPS typically only tracks the package to the last location within the United States before leaving for international shipping. If you have had good experiences with this service in the past, we would assume that you will have a good experience again, but we cannot guarantee delivery for these shipping options as this is not under our control. These are the policies of the USPS, not our own. By choosing this shipping option, you agree to the inherent risks of this option. To review, we offer these options because many customers want and request lower relative shipping cost options and because certain customers are willing to accept the inherent risks of these options.
On certain occasions we may upgrade your shipping method and this will be at our discretion.
Please note that you are responsible for paying any required customs/duty/import/brokerage/VAT or other fees. Depending on the shipping company, the shipping company may request payment of these fees on your country's behalf either by contacting you before delivery or at the time of delivery. Please note that although the shipping company may be requesting these fees, these fees have nothing to do with the shipping cost. The shipping company may have an agreement with your country to collect these fees on your country's behalf so that delivery is not delayed. If you refuse to pay for these fees, then you are in effect abandoning your package and there will be no refund generated for the order. Please note that we are in no way responsible for your package once it is stated to be delivered, attempt at delivery has been made, or attempts by your country's customs department or the shipping company have been made to contact you. Therefore, it is very important that you have made the appropriate arrangements to be able to receive the package and that you have entered your full and complete shipping address during checkout including contact phone number. Please note that we are in no way responsible for any delays that the shipping company may experience during transport/shipping/delivery of your package.
As an appreciation to our international customers, we are now able to offer free FedEx or UPS international shipping to select countries on purchases greater than or equal to 200USD. The following list is just a few of the countries for which we are able to offer free shipping for purchases of 200USD or greater: Australia, Canada, Denmark, France, Germany, Hong Kong, Ireland, Italy, Mexico, Netherlands, Norway, Spain, Sweden, United Arab Emirates, and the United Kingdom. If you would like to know if your country might qualify for this free shipping option, please feel free to contact us via the Contact Us form. This is a great opportunity to get your friends together to place an order. Please note that you are responsible for paying any required customs/duty/import/brokerage/VAT or other fees even if you qualify for free international shipping.
If you would like to know whether we are able to ship to your location as well as the actual cost of shipping before placing an order, please feel free to Contact Us first, providing us with your postal code, city, and country, the items you are considering purchasing, and the general time frame in which you would like to receive your order; we will get back to you with the shipping cost. Please note that you are responsible for paying any required customs/duty/import/brokerage/VAT or similar fees.
By making a purchase from us, you are agreeing to and accepting these policies whether you have read the policies or not.
GENERAL SHIPPING INFORMATION
Orders are typically sent out in 1-5 business days, with priority based on the type of shipping chosen. For the UPS 2nd Day Air, FedEx 2Day, and FedEx Standard Overnight shipping options, orders will ship out the next business day unless you contact us to confirm the possibility of same day shipping and may require signature confirmation upon receipt. A "business day" means Monday through Friday, excluding U.S. federal holidays. You will receive an automatically generated email notification with tracking/customs label information when the shipping label for your order is created.
Please note that arrival of your order, particularly for international shipping, is based on the shipping services used and delays such as from inclement weather, seasonality, and local customs policies may occur and is something that we are not able to control.
Online tracking information may not provide updated information for the first 24-48 hours.
Please note that you are responsible for paying any required customs/duty/import/brokerage/VAT or similar fees. Depending on the shipping company, the shipping company may request payment of these fees on your country's behalf either by contacting you before delivery or at the time of delivery. Please note that although the shipping company may be requesting these fees, these fees have nothing to do with the shipping cost. The shipping company may have an agreement with your country to collect these fees on your country's behalf so that delivery is not delayed. If you refuse to pay for these fees, then you are in effect abandoning your package and there will be no refund generated for the order. If your package is unclaimed by you or returned to us because the shipping company is unable to make delivery because of such things as an incorrect shipping address, it is your responsibility to contact us; otherwise you are in effect abandoning your package.
GENERAL INFORMATION AND RETURN POLICY
Although we make every effort to satisfy all orders, we reserve the right to refuse any order for any reason. Orders that are made from an anonymous proxy will automatically be canceled/voided. If you would like to know if we are able to ship to your location and the specific shipping and handling rates, please feel free to Contact Us before placing your order.
We are doing our part to preserve the planet by using recycled material and minimizing packaging. We only have one earth so we all need to do our part to preserve it...and one great thing is that we can all look good doing it!
We offer a 15 day return policy from the purchase date for U.S. domestic purchases. Please send us a message via the Contact Us link for complete instructions. Items must be postmarked within 15 days of the purchase date. You are responsible for the return shipping costs. Returns require the items to be in their original condition and with their original packaging in order to be accepted. We will not accept returns that do not fulfill these criteria. Please note that worn items such as ties, bow ties, shoes, and shirts as well as custom, special order, and jewelry type items are not returnable items. Jewelry type items can only be exchanged for another item(s). Shirts can only be exchanged for another shirt size or style, when available. Upon receiving and reviewing the condition of the returned items, we will refund to you the cost of the items (which does not include the shipping fee) if the items are in acceptable condition. Please note that returns totaling greater than or equal to 100USD are subject to a 20% handling fee. If you are deciding whether to place a large order such as for a wedding, we would suggest that you consider first placing a small order to ensure that the items fit your needs before purchasing in bulk. As a general policy, international sales are treated as final sales. We reserve the right to reasonably refuse any return request.
By making a purchase from us, you are agreeing to and accepting these policies whether you have read the policies or not.
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PRIVACY POLICY
In regards to your privacy, when you purchase something from our store, as part of the buying and selling process, it is necessary for us to collect the personal information you provide such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, which is only for internal and/or legal use. Our store is hosted by a highly respected third party e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage and databases and on a secure server behind a firewall. Any credit card data you provide is encrypted through the industry standard Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After this completion, your purchase transaction information is deleted. We offer PayPal as a third-party payment service. They collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, please note that they have their own privacy policies and terms of agreement and we recommend that you take the time to become familiar with these documents. If you provide us with your credit card information, the information is encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Please note that we employ cookies to enhance your experience on our website. By continuing to use our services, we assume that you accept our use of cookies.
TERMS OF SERVICE
This website is operated by SuitedMan. Throughout the site, the terms “we”, “us” and “our” refer to SuitedMan. SuitedMan offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SuitedMan, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless SuitedMan and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at orders@suitedman.com.
YOU'VE MADE IT TO THE BOTTOM!
By making a purchase from us, you are agreeing to and accepting these policies whether you have read the policies or not.
Please note that although we may have an affiliation with the sites linked from our site, including possibly receiving referral or affiliate fees, we are not responsible for the content present on any external links.
Thank you so much for your support and patronage.